Legal information

Understanding and managing use of our cookies

General principles

We consider that your personal data and any data provided via our website or generated by the way in which you use the website is confidential data.

As required by our regulatory obligations and in accordance with our Charter on the security and management of personal data, we store this information in highly secure conditions and for limited periods that are proportional to the purposes for which you provided that information to us.

Certain items of information requested on the forms are mandatory and are indicated by an asterisk. If you choose not to send us that information, we will not be able to deal with your request.

Read our Charter on the security and management of personal data.


A cookie is a file sent by a website to your internet browser and stored on the device you use to access the internet (for example, your computer or your smartphone).

The cookies we use do not allow you to be directly identified, they record information in an encrypted way according to the use you make of our site (navigation, access to accounts). We also use "session storage" type files that allow us to analyze the navigation of visitors and which disappear at the end of the visit.

Why do we use cookies ?

The cookies used on this website are used to make your website browsing more secure and user-friendly.

These cookies also enable us to analyse site traffic, improve the services we offer and strengthen security.

If you do not accept cookies, you may be restricted from accessing certain parts of the website for security reasons.

Configuring your browser to accept or reject cookies

You can configure your browser to accept or reject cookies before they are installed, and on a case-by-case basis.

You can also regularly delete cookies from your workstation via your browser.

For information on how to manage your cookies and your user preferences, you should refer to your browser's help section:

Giving or refusing consent

When you visit our website, a message informs you that we use cookies. It also states that by continuing to use our website, you consent to these cookies (you can reverse this decision at any time by objecting to cookies being stored).

Different types of cookies are used on our website for different purposes. Certain are required in order for you to use our website.

Essential cookies

These are cookies that are required in order for our website to function properly.

They allow you to use the main features of our website (for example, access to your account). Without these cookies, you would not be able to use our website in a normal manner. These are cookies that are only relevant to the proper functioning of our website. Cookies that are essential in order for our website to be used are not subject to your consent.

The main "essential cookies" that we use
Name Function
nid These cookies allow us to identify your profile (your bank, your language) in order to connect you to your personal space.
IdSes Cookie that contains the unique identifier of the identification session.
lastCnx Most recently used identification method.
SessionStart Session start date/time
SessionTimeout Session timeout.
CONSENT Cookies used by YouTube for video playback

Performance analysis cookies

These are cookies that allow us to understand the use made, and the performance, of our website and to improve the way in which it operates.

The main "performance analysis cookies" that we use
Name Function
_ga These cookies come from Google Analytics, which is used by this website to monitor traffic and behavior (pages viewed, from which type of device, duration of the visit, clicks, ...). The information concerning the use of the site is stored by Google on its servers in the United States but does not allow you to be identified.
lastMarche « session storage » files to enrich Google Analytics on the navigation and actions performed by visitors to this website.
tiles « local storage » files to enrich Google Analytics on the navigation and actions performed by visitors to this website.
I consent to performance analysis cookies being used

Advertising cookies

Cookies are used to present you personalized commercial proposals adapted to your interests.

In particular, they are used to limit the number of proposals sent to you and to help measure the effectiveness of a commercial campaign.

The refusal of these advertising cookies has no impact on the use of our site. But in this case, the proposals sent to you will not take into account your interests or preferences.

The main "advertising cookies" that we use
Name Function
capping This cookie limits the number of times you see an advertisement .
DoubleClick Floodlight DoubleClick (using Google Marketing Platform).
Search Ad 360
Google Ads
Internal offer customization tools: They allow the CIC to advise you and propose offers adapted to your interests (Use of Datasinks, DCLIC and ACA tools).
I consent to advertising cookies being used

Social media cookies

Our website contains Facebook and Twitter sharing buttons that allow you to share content on these social networks. When you use these sharing buttons, a link is established with the servers of those social networks and a third-party cookie is installed once you have given your consent. If you are connected to the social network when using our website, the sharing buttons link the content you view to your user account.

Please refer to the privacy protection policies of these social networks to learn about the use to which the information collected using these sharing buttons may be put.

I consent to social media cookies being used

How long do cookies last?

All cookies other than essential cookies last for less than 13 months.